- Think about a time when you felt "dissatisfied " as a customer. What can you do as a Consumer to correct your wrong?
Objectives:
- Identify Ways to Solve an Issue as a Consumer
- Review the steps of the Complaint Process
- Compose a properly formatted complaint email
Today's Agenda:
- Consumer Complaint Process - Right to Be Heard & Right to Redress
- Writing an Complaint Email
- Three Scenarios (Potential Ideas)
- Email Directions
- Email Assignment Rubric
- Email Assignment Template
- DUE MONDAY!!!
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